The Chandlers put down the complained-of policies and methods of AGFI they say violated the customer Fraud Act and also the customer Loan Act. They allege:
“It was and it is the insurance policy and training of AGFI to:
a. Repeatedly solicit for existing loans clients by mail to borrow extra funds.
b. Utilize adverts, such as for example displays C D, which lead the consumer to think that he or she has been provided an innovative new and separate loan when in reality, that isn’t the scenario.
c. Provide existing loan clients with extra funds through refinancing the first loans, instead of making brand new loans, aided by the outcome that the price of the excess funds ended up being inordinately and unconscionably high priced.
d. Concealing from or omitting to show towards the borrowers the truth that the advertisement had been for the refinancing associated with the loan that is existing.
ag e. Concealing from or omitting to show to the borrowers the fact the expense of acquiring extra funds through refinancing was immensely higher than the expense of getting a extra loan.